Shipping and delivery

All orders are shipped through via E-Go courier or Transdirect
        Shipping costs :
        Purchases up to $50 = $5
        $50 - $150 = $20
        $150 - $250 = $30
        Over $250 Free of charge Excluding furniture & Bulky items.

Large items Items marked as bulky item incur additional costs, calculated based on weight and size to your destination.

Shipping charges will be added to your order OR you can arrange pick up from our Store or Warehouse.

Special order items cannot be returned or exchanged unless faulty.

Delivery times vary from a few days to 12+ weeks, a staff member will contact you to advise.

Estimated delivery times

Standard delivery: up to 5 - 8 business days

Deliveries are made Monday through Friday only.

Within Sydney metro area we can organise a same day or next day delivery via local courier.

Please feel free to call us on (+61 (0) 2 93625196) if you urgently require a package to go same day.

Multiple shipments

All items will be sent in one shipment as soon as all products are available (product availability is listed with each item).

If you require multiple shipments, please contact terrace on (+61 (0) 2 93625196) so we can assist you.

Multiple shipments will incur additional charges.

Shipping times

Dispatch from our warehouse is every Monday and Friday. [Additional dispatches arranged for peak periods of the year]. Please be aware that we are receiving online orders 24 hours a day, therefore the item you have selected may have sold out between updates of stock availability on the website.

If the item you have selected has sold out we will attempt to contact you immediately on the email address and telephone numbers provided with your order.

Please understand that a delay may occur if your address requires verification due to insufficient information.

Non-metropolitan or remote areas may require an additional day(s) delivery time. delivery of your goods within Australia.

Parcels need to be signed for on delivery, so we recommend use of a business address if there will not be someone home during business hours.

If your parcel cannot be delivered you will receive a notification card and you will need to make alternative arrangements for collection with the deliverer.

If not collected, it may be returned to Terrace and any re-delivery charges will be charged to the customer.

If at any time you are concerned about your delivery you can email hello@terraceoutdoorliving.com.au or phone 1300 top 333 (+61 (0) 2 93625196)

International / Interstate deliveries + bulky items

At this stage Terrace does not currently ship overseas.

All shipping is calculated as flat rate and quoted for Australian delivery.

Any deliveries or items marked as "bulky" or "additional shipping may apply" will be calculated based on goods and destination and you will be contacted by Terrace to discuss delivery options.

If, in the rare situation that delivery costs exceed your expectations and you wish to cancel the order, Terrace will fully refund the amount currently charged on that order.